We now offer Route Shipping Protection for every order so in the event something happens: lost, stolen, or mis-delivery you can easily get your order refunded or replaced within a few simple clicks
We strive to ship out your order as fast as we can get it out the warehouse, but we ultimately rely on the professionalism of the shipping carrier to make sure it gets to where it needs to go. Much like life, sometimes mistakes happen and Route steps in to help right any wrongs.
- Sav-Tac along with Route Insurance is not responsible for any packages in which the customer input the wrong address at time of their order.
- Orders that have purchased the optional shipping insurance are covered for lost, stolen, or damaged shipments. You must wait until 7 days after your last tracking update to be eligible to file a claim with Route using your unique Route ID number that arrives in a separate email with your purchase.
- To file a claim use this link provided in your Route email, click the link below or copy and paste the following into your browser: https://claims.route.com/
- Claim eligibility deadlines are as follows:
- within 15 days of package marked delivered for DAMAGED or STOLEN, 30 days from last tracking update for LOST items.
Click Here to File a ROUTE CLAIM
Click Here To Learn More About ROUTE Shipping Protection Policies