TERMS & CONDITIONS

Orders
  • Our software does not allow us to make manual adjustments to finalized purchases.  All orders will be processed and shipped as originally placed.
  • Customers are responsible for providing an accurate shipping address.  To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.  
  • Savage Tacticians is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
  • All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.
  • Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

    Returns/Exchanges

    • Items purchased from Savage Tacticians may be returned for store credit.  All return requests must submitted within 30 days of purchase. Each item must be unworn as well as unwashed.
    • Upon request of a return/exchange, the customer will be issued a Return Authorized (RA) number. Once you receive the RA number, mail in your exchange/return with a note requesting what you're wanting with that RA number on the letter.
    • Any packages arriving with an RA number written on the outside will be returned to the sender.
    • All exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. 
    • If a product in your order is out of stock, you will automatically be refunded for the purchase price of that item (taxes included). 
    • You will be responsible for paying postage on any returns/exchanges. If your item is defective, we will issue you a return prepaid label.
    • Gear items may be returned for a full refund in store credit if not used.
    • If the gear is defective within 30 days from receipt and clearly not been heavily used or misused, we will issue a return label and a store credit. Anything after 30 days will not be refunded
    • Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
    • Gift Cards are non-refundable.
    • Store credits are issued with a code that will be emailed to your email address associated with the order.
    • We are not able to accept returns for Savage Tacticians products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from.
    • All items purchased through our website must be returned or exchanged directly through Savage Tacticians. Outside retailers will not accept products that were not purchased at their location.
    • SALES ARE FINAL ON ALL MYSTERY ITEMS.

     Discount Codes

    • All discount codes must be entered at the time of checkout.  
    • For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalized and payment has been accepted.
    • Only one discount code can be applied per purchase.

    Currency exchange/fluctuation rates

    • International exchange rates are implemented.
    • Exchange rates fluctuate depending on the daily foreign exchange market

     Sales

    • All sale items are final include Black Friday and Cyber Monday purchases.
    • We do not accept any returns or exchanges on sale items.
    • Sale prices and discount codes are only valid during the time of the sale.  Sale prices will not be applied to any orders placed before or after the time of the sale.

     Special Sale Events(Expos, Warehouse sale, Meet & Greets etc...) 

    • We do not accept any returns or exchanges on sale items.
    • Sale prices and discount codes are only valid during the time of the sale.  Sale prices will not be applied to any orders placed before or after the time of the sale.

       

      To Return an Item, Mail to:

      Savage Tacticians

      2925 Boundary St Suite 30

      Wilmington, NC 28405