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Terms of service

 

Orders
  • Our software does not allow us to make manual adjustments (add to an order) to finalized purchases.  All orders will be processed and shipped as originally placed.
  • Customers are responsible for providing an accurate shipping address.  To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.  
  • Savage Tacticians is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS or UPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
  • All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS and UPS.
  • Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

Custom Orders

  • Before any work is started the art fee must be paid and is nonrefundable. Once paid a mock up will be sent to you for review in 1-3 business days.
  • Once the design is final another invoice will be sent for production and shipping. This must be paid before starting production.
  • Start of production to shipping will be 10-12 business days. 
  • If we are designing and printing for you, the art fee is $135.
  • If we are just designing for you, the art fee is $200.
  • Custom order we design and print of 100+ pieces will have art created for free. Art fee will need to still be paid upfront before starting. A credit of the art fee will be added to the final invoice.

    Returns/Exchanges

    • Items purchased (excluding items on sale) from Savage Tacticians may be returned for a store credit.  All return requests must submitted within 15 days of delivery. Each item must be unworn as well as unwashed, pet hair and smoke free.
    • Upon request of a return/exchange, the customer will be confirmed by customer service to send back the item(s). Once approved to send back, customer will need to include the packing slip originally sent with his/her order number and instructions on what they are needing, along with the RA number written on the outside of the package being sent back.
    • Return address must have the purchasing customers name.
    • Any packages arriving without a RA number on the outside of package, it will be assumed it has not been approved for a return/exchange and will have "return to sender" written on the outside and sent back without having been opened.
    • All exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. 
    • If a product in your order is out of stock, you will be contacted and asked if you would like to be refunded for the purchase price of that item (taxes included) or wait for restock.
    • If waiting for restock, your order will ship when all items are available and order is whole.
    • You will be responsible for paying postage on any returns and exchanges. If your item is defective or wrong item sent, we will issue you a return prepaid label.
    • Gear items may be returned for a full refund in store credit if not used.
    • If the gear is defective within 30 days from receipt and clearly not been heavily used or misused, we will issue a return label and a store credit. Anything after 30 days will not be refunded
    • Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
    • Gift Cards are non-refundable.
    • Store credits are issued with a code that will be emailed to your email address associated with the order.
    • We are not able to accept returns for Savage Tacticians products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from.
    • All items purchased through our website must be returned or exchanged directly through Savage Tacticians. Outside retailers will not accept products that were not purchased at their location.
    • Sales are final on all mystery items.

     Discount Codes

    • All discount codes must be entered at the time of checkout.  
    • For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalized and payment has been accepted.
    • Only one discount code can be applied per purchase.

    Currency exchange/fluctuation rates

    • International exchange rates are implemented.
    • Exchange rates fluctuate depending on the daily foreign exchange market

     Sales

    • All sale items are final include Black Friday and Cyber Monday purchases.
    • We do not accept any returns or exchanges on sale items.
    • Sale prices and discount codes are only valid during the time of the sale. Sale prices will not be applied to any orders placed before or after the time of the sale.

     Special Sale Events(Expos, Warehouse sale, Meet & Greets etc...) 

    • We do not accept any returns or exchanges on sale items.
    • Sale prices and discount codes are only valid during the time of the sale. Sale prices will not be applied to any orders placed before or after the time of the sale.

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