Level 4 Shipping Protection

PROTECT YOUR DELIVERY WITH LEVEL 4 SHIPPING PROTECTION

There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with just a small fee of the contents value and we’ll offer you a refund or replacement right away. 

WHAT WE DEEM AS LOST:

We reserve the right to class this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise we will offer a refund or replacement.

WHAT WE DEEM AS DAMAGED:

Please contact us at customerservice@sav-tac.com immediately if your items have arrived damaged or if something is missing. Submit photographic evidence of tampered items.

WHAT WE DO NOT COVER:

HOW TO SUBMIT YOUR CLAIM:

If your parcel is lost or damaged, please contact us on customerservice@sav-tac.com from the email address you used to place your order. A member of our customer service team will assist you within 1-2 working days. What to include in your claim: 

We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.

By selecting Level 4 Shipping Protection, you agree to these terms. 

We ask that you do not get in touch with use regarding a missing parcel until the allotted time has passed for it to be deemed as lost.

This is our in-house protection policy. Level 4 Shipping Protection is non refundable.

OUR POLICY FOR UNPROTECTED PARCELS:

We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.

If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location, we are not responsible for a refund or replacement.

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